Transforming Digital Services for Tenants and Communities
Internet Creation partnered with Fife Housing Group to create a modern, user-focused website that enhances the customer experience while supporting the organisation's commitment to providing high-quality housing and community services throughout Fife.
Designed around accessibility, ease of use and digital self-service, the website enables tenants to quickly access essential services while reflecting Fife Housing Group's values of transparency, accountability and community engagement.
About the Client
Fife Housing Group is one of the largest independent housing associations in the east of Scotland, managing approximately 2,500 homes while providing a wide range of housing and support services. Alongside social housing, the organisation offers property factoring, private letting through Yourplace and a variety of community initiatives designed to improve the lives of tenants and local communities.
Project Overview
The objective was to develop a modern digital platform that placed tenants at the centre of the online experience while supporting the organisation's wider strategic goals.
The website needed to simplify access to key services, encourage greater digital engagement and make it easier for tenants, applicants and stakeholders to interact with Fife Housing Group.
The Brief
The project required a website that would:
- Improve access to tenant services
- Support digital self-service
- Simplify navigation
- Promote community engagement
- Improve accessibility
- Showcase organisational information
- Support future growth
Our Solution
Internet Creation developed a bespoke WordPress website focused on delivering a clear and intuitive customer journey.
Rather than presenting large amounts of organisational information, the homepage immediately directs visitors towards the services they are most likely to need, including repairs, rent payments, housing applications and tenant support.
This user-first approach creates a significantly better online experience while reducing barriers to accessing important services.
Key Features
- Bespoke website design
- WordPress CMS
- Tenant portal integration
- Repairs reporting
- Online payments
- Community information
- News management
- Events management
- Contact forms
- Search functionality
- Accessible page layouts
User Experience
Housing association websites serve a wide variety of audiences.
The website has therefore been structured around common user tasks, allowing visitors to quickly access housing information, report repairs, manage accounts and discover community initiatives.
Clear navigation, prominent calls to action and accessible layouts help improve engagement while reducing frustration for users seeking important information.
Results & Outcomes
The completed website provides Fife Housing Group with a modern digital platform that supports tenants, improves service delivery and strengthens community engagement.
- Improved access to essential tenant services
- A streamlined online experience
- Enhanced presentation of housing and community information
- Flexible content management
- A scalable platform capable of supporting future digital services
Why This Project Matters
Housing associations play an essential role within local communities.
The website demonstrates how thoughtful digital design can improve access to services while supporting greater transparency, stronger communication and a better customer experience.
What the site is built on.
Deliver Better Digital Services
Whether you're a housing association, public sector organisation or charity, Internet Creation can create a digital platform that improves customer engagement while supporting long-term organisational goals.