Managing our clients’ support is an important part of our business and we are always looking to improve the service. As a result we have upgraded our support package to offer a quicker more robust solution.
Why we use a support system
We don’t just stop at design or development. As a business we understand the need to monitor any support issues our clients may experience and look to improve areas where the most common issues arise. This new system will allow us to do this, as well as tracking on-going tickets. Therefore, as part of our local and efficient support system;
- We will be developing a series of most commonly asked questions in the form of a knowledge base which could solve your issue quickly.
- Dealing with support issues over the phone or direct to a member of the team requires their time there and then, as a business this is not always the best option.
- Monitoring tickets that are raised through the online support system regularly to ensure you get a quick reply to your ticket.
How our support system works
When you raise a ticket, it will go straight to a project manager who will assign the ticket to the best placed member of the team to deal with the request. Our new support package is mobile optimised meaning you can easily create a support ticket from any device allowing you to work on the go. Furthermore, you can create an account that allows you to view and track your ticket online.